Frequently Asked Questions
Find answers to common questions
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page to find the best fit based on your measurements.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may request a cancellation within 1 hour of purchase by contacting our support team.
Do you restock items that are sold out?
We frequently restock popular items. You can sign up for 'Back in Stock' notifications on the specific product page.
How should I care for my Good Smile US garments?
Each item includes specific care instructions on the inner label. Generally, we recommend washing in cold water and air drying to preserve fabric quality.
Are your materials sustainably sourced?
We are committed to ethical fashion and work closely with suppliers who prioritize sustainable materials and fair labor practices.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.